Your Helper Ran Away: The Complete Emergency Guide for Singapore Employers
Your Helper Ran Away: The Complete Emergency Guide for Singapore Employers
So your helper ran away. Take a deep breath, lah. It happens more often than you think and there is a clear process to follow. Whether she left in the night or stopped coming back from her day off, you need to act fast but stay calm.
This guide walks you through every step: what to report, how to handle the $5,000 security bond, whether your insurance covers you, and how to get a replacement helper.
At a Glance: What to Do When Your Helper Runs Away
Call MOM immediately at 6438 5122 (Work Permit Services)
File a police report within 24 hours if theft or suspicious circumstances
Report to your agency for Work Permit cancellation and bond claim
Notify your maid insurance company
You have 7 days to cancel the Work Permit after she is confirmed missing
The $5,000 security bond will likely be forfeited
Frequently Asked Questions
Q: What should I do first?
A: Call MOM at 6438 5122 immediately. They guide you through Work Permit cancellation and bond claim. File a police report if theft. Notify your agency.
Q: Will I lose my $5,000 bond?
A: In most cases, yes. The bond is forfeited when she breaches Work Permit conditions. Appeal with MOM for extenuating circumstances.
Q: How long to cancel the Work Permit?
A: Within 7 days of confirming she is missing.
Q: Can I sue my helper?
A: Legally yes, but rarely practical. File the MOM report, forfeit the bond, and find a replacement.
Q: Does insurance cover runaway helpers?
A: Only some premium policies. Check your specific policy documents.
Q: How to prevent this again?
A: Focus on the first 30 days - clear communication, proper rest days, timely salary, and genuine care.
Ready to find the help your home deserves? Check out our guide on which nationality suits you best.
Let us guide you home.
Contact iHome Agency:
📲 WhatsApp: 8042 6581
đź“ś EA License:Â 26C3446
đź“Ť Punggol & Northshore Specialist
