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Privacy Policy

PRIVACY POLICY FOR IHOME AGENCY
 

Last Updated: May 22, 2026
 

iHome Agency (“we”, “us”, or “our”) operates the website https://www.ihomesingapore.com/ (the “Site”) and provides domestic helper employment placement services in Singapore. We are committed to protecting the personal data of our prospective and current clients (employers), candidates (migrant domestic workers), and website visitors in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

This Privacy Policy outlines how we collect, use, disclose, and process your personal data when you visit our website, utilize our placement services, or interact with us.
 

1. Personal Data We Collect
 

Depending on whether you are an Employer (Client), a Domestic Helper (Candidate), or a Website Visitor, we may collect the following data:

  • For Employers (Clients): Name, NRIC/FIN/Passport number, contact details (phone number, email, address), household details (number of family members, ages of children/elderly requiring care), financial or employment details (for MOM income assessments), and any other information necessary to process work permit applications.

  • For Domestic Helpers (Candidates): Full name, passport details, nationality, biographical data (age, religion, marital status), medical/health check history, employment background, training certifications, photographs, and video interviews.

  • For Website Visitors: IP address, cookies, browsing behavior on our Site, and information submitted via contact/enquiry forms.

2. Purposes of Collection, Use, and Disclosure

We collect and use your personal data only for purposes aligned with our business operations and legal compliance, including:

  • Assessing and matching domestic helpers with suitable employers.

  • Processing applications with the Ministry of Manpower (MOM) and relevant embassies (e.g., Work Permit applications, renewals, and cancellations).

  • Verifying identities and conducting necessary background or reference checks.

  • Facilitating mandatory insurance policies, medical checkups, and travel arrangements for helpers.

  • Responding to your enquiries, feedback, or disputes.

  • Complying with laws, regulations, and industry guidelines issued by MOM or other Singapore government authorities.

 

3. Consent and Disclosure of Personal Data

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By providing your personal data to us, you consent to our collection, use, and disclosure of your data for the purposes stated above.

To provide our placement services effectively, we may disclose personal data to:

  • The Ministry of Manpower (MOM) and other Singapore government statutory boards.

  • Overseas training centers and partner supplier agencies (for helper sourcing and background checks).

  • Third-party service providers (e.g., insurance companies, medical clinics, and security bonds providers).

  • Public Bio-data: For domestic helpers, selected biographical details, photographs, and experience skills will be displayed on our website or shared with prospective employers for matching purposes.

We will not sell, rent, or trade your personal data to third parties for marketing purposes without your explicit consent.

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4. Accuracy and Care of Personal Data

We take reasonable steps to ensure that the personal data we collect is accurate and complete, especially if it is used to make decisions affecting you (such as official MOM submissions).

  • Employers and Helpers are requested to notify us as soon as possible of any changes or errors in the personal data provided to ensure our records remain up-to-date.

 

5. Protection and Security of Personal Data

We implement appropriate administrative, physical, and technical safeguards (such as password protection, secure servers, encryption, and restricted employee access) to protect your personal data against unauthorized access, collection, use, disclosure, copying, modification, or leakage.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

 

6. Retention of Personal Data

We will retain your personal data only for as long as it is necessary to fulfill the purpose for which it was collected, or as required/permitted by applicable laws (such as MOM regulations requiring agencies to retain client and placement records for specific statutory periods).

Once data is no longer required, we will securely destroy, delete, or anonymize it.

 

7. Access and Correction Rights

You have the right to request access to a copy of the personal data we hold about you, as well as information about how we have used or disclosed it within the past year. You may also request that we correct any errors or omissions in your personal data.

To make an access or correction request, please contact our Data Protection Officer (details below). Please note that a reasonable administrative fee may be charged for handling access requests.

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8. Withdrawal of Consent

You may withdraw your consent for the collection, use, or disclosure of your personal data at any time by giving us reasonable notice. Please note that withdrawing consent may mean we are no longer able to proceed with your maid employment application, work permit processing, or placement services.

 

9. Use of Cookies

Our website uses cookies to enhance user experience, analyze site traffic, and track user journeys. You can choose to disable cookies through your browser settings; however, doing so may limit your ability to use certain features or forms on our website.

 

10. Contacting Our Data Protection Officer (DPO)

If you have any questions, feedback, or complaints regarding this Privacy Policy or how iHome Agency handles your personal data, please contact our designated Data Protection Officer:

  • Attention: Data Protection Officer

  • Company Name: iHome Agency

  • Contact Number: +65 8042 658

 

11. Amendments to this Policy

We reserve the right to modify, amend, or update this Privacy Policy from time to time to reflect changes in legal requirements or our operational practices. The updated policy will be posted on our website with the revised "Last Updated" date.

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